You can withdraw from this contract within 14 days, without giving any reason. It takes two short steps and we will email you a confirmation straight away.
How it works & what happens next
- You have 14 days to withdraw — counted from when you (or someone you nominated) received the goods, or from the day the contract was concluded for a service.
- You do not need to explain why. There are no hidden steps and no obligation to call us.
- Fill in your name and email, then confirm. Right after confirming, we email you an acknowledgement of receipt — keep it as your proof.
- We refund all payments you made for the order, including the standard delivery cost, within 14 days, using the same payment method you used.
- If your order is physical goods, please send them back within 14 days of telling us. We may wait until we receive them (or your proof of return) before refunding; return shipping may be at your expense unless we stated otherwise.
- Some items cannot be withdrawn by law (for example, sealed items unsealed after delivery, event tickets for a specific date, or digital content you agreed to start immediately). If that applies, we will let you know.
If anything is unclear, contact us before confirming — we are happy to help.
Enter your order number and the email you used at checkout to start a withdrawal. You can also use the link in your order confirmation email, or log in to your account.
